Privacy Policy
Privacy Policy
This Privacy Policy explains how The Scholarly Company, doing business as AdmitRaven ("we", "us", or "AdmitRaven"), collects, uses, stores, and shares information about you when you use our website (admitraven.com) and mobile application (collectively, the "Website and App"). By using the Website and App, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to all users of the Website and App, including Students, Scholars, and visitors. If you do not agree with this Privacy Policy, please do not use the Website and App.
AdmitRaven is based in Florida, United States. If you are accessing the Website and App from outside the United States, please be aware that your information may be transferred to and stored in the United States, where data protection laws may differ from those in your country.
1. Scope and Changes to This Policy
This Privacy Policy applies to all information collected through the Website and App, as well as any related services, communications, or interactions you have with AdmitRaven.
The Website and App may contain links to third-party websites, platforms, or services that are governed by their own privacy policies. AdmitRaven is not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any third-party services you access through the Website and App.
We may update this Privacy Policy from time to time. If we do, we will post the revised policy on the Website and App and update the "Last Updated" date at the top. For material changes, we will provide reasonable advance notice, which may include an in-app notification or email to the address associated with your account. Your continued use of the Website and App after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
2. Information We Collect
We collect information you provide directly, information generated automatically through your use of the Website and App, and limited information from third-party services necessary to operate the platform.
Information You Provide Directly:
— Account Information: When you create a AdmitRaven account, we collect your name, email address, username, password, and, if applicable, your grade level and graduation year.
— Profile Information: Students may provide additional profile information including their high school, intended major, and college preferences. Scholars provide additional information including their college, acceptance history, academic statistics, and profile biography.
— Application Materials: Students may upload, create, or submit college application essays, writing samples, lesson responses, and other application-related content through the Website and App. This content is stored in your account and used to provide the service.
— College Wishlist: Students may create and manage a list of colleges they are interested in applying to. This information is used to personalize your experience and, where applicable, to determine which lessons and features are relevant to you.
— Quiz and Assessment Responses: Students may complete quizzes and assessments within the App, including personality and college match assessments. Your responses and results are stored in your account.
— Lesson Progress and Responses: We collect your progress through lessons, including written responses, task completions, and activity within the lesson flow.
— AdmitRaven Session Messages: When you send or receive messages through the AdmitRaven Sessions feature, the content of those messages is collected and stored in connection with your account.
— Payment Information: When you purchase a subscription or AdmitRaven Session, we collect billing information including your name and email address. Payment card details are processed directly by Stripe and are not stored by AdmitRaven. See Section 4 for more detail on payment data.
— Communications: When you contact AdmitRaven directly, including via email, we collect the content of your communications and any information you choose to provide.
Information Collected Automatically:
— Usage Data: We collect information about how you interact with the Website and App, including pages or screens visited, features used, lessons accessed, time spent, and actions taken.
— Device Information: We collect information about the device you use to access the Website and App, including device type, operating system, and unique device identifiers.
— Log Data: Our servers automatically record certain information when you use the Website and App, including your IP address, browser type, referring URLs, and timestamps.
— Cookies and Similar Technologies: We use cookies and similar technologies on the Website to maintain your session, remember your preferences, and improve your experience. We do not use cookies or tracking technologies for advertising purposes. See Section 3 for more detail.
Information from Third Parties:
— Supabase: AdmitRaven uses Supabase to store and manage user data. Supabase processes data on our behalf as a data processor and does not use your data for its own purposes.
— Stripe: When you make a purchase, Stripe processes your payment information directly. AdmitRaven receives limited transaction data from Stripe, including confirmation of payment and associated billing details, but does not receive or store your full payment card details.
— Apple and Google: If you download the App through the Apple App Store or Google Play Store, Apple or Google may collect certain information in accordance with their own privacy policies. AdmitRaven does not control this data collection. Subscription purchases made through the Website are processed by Stripe and are not subject to Apple or Google data collection.
Age Requirements: AdmitRaven requires users to be at least 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that a user under 13 has provided personal information, we will take steps to delete that information promptly. If you believe a child under 13 has created a AdmitRaven account, please contact us at admin@admitraven.com.
3. Cookies and Tracking Technologies
AdmitRaven uses cookies and similar technologies on the Website to provide a functional and consistent experience. We do not use cookies or tracking technologies for advertising, behavioral profiling, or to track your activity across third-party websites.
Types of Technologies We Use:
— Session Cookies: Used to keep you logged in during a browsing session. These are deleted when you close your browser.
— Preference Cookies: Used to remember your settings and preferences between visits, such as your display preferences or login state.
— Security Cookies: Used to support security features, including authentication and fraud prevention.
— Analytics: We may collect aggregated, anonymized usage data to understand how users interact with the Website and App and to improve our service. This data does not identify you individually.
The mobile App does not use browser cookies. Device identifiers and session tokens may be used within the App solely to maintain your authenticated session and provide core functionality.
Do Not Track: Some browsers may be configured to send Do Not Track signals. AdmitRaven does not currently respond to Do Not Track signals except as required by applicable law, as there is no industry-wide standard for how such signals should be interpreted. Because AdmitRaven does not engage in cross-site tracking or behavioral advertising, the practical effect of Do Not Track signals on your AdmitRaven experience is limited.
Managing Cookies: You may disable cookies through your browser settings, but doing so may affect the functionality of the Website. Core features of the App do not rely on browser cookies.
Analytics
AdmitRaven uses PostHog, a product analytics platform, to collect and analyze information about how users interact with the Website and App. PostHog may collect information including pages visited, features used, clicks, session behavior, and device information. This data is used solely to understand and improve the AdmitRaven experience and is not used for advertising purposes. PostHog processes this data on our behalf as a data processor. You can learn more about PostHog's data practices at posthog.com/privacy.
4. How We Use Your Information
AdmitRaven uses the information we collect solely to operate and improve the Website and App and to provide you with a personalized, functional experience. Specifically, we use your information:
— To create and maintain your account and provide access to the features and services available to you based on your account type.
— To deliver the core features of the Website and App, including lessons, quizzes, the college wishlist, lesson progress tracking, and AdmitRaven Sessions.
— To personalize your experience, including surfacing relevant lessons, features, and content based on your grade level, college preferences, quiz results, and activity on the platform.
— To process payments and manage your subscription or AdmitRaven Session purchases, including communicating with our payment processor Stripe to complete transactions.
— To communicate with you about your account, including transactional emails such as purchase confirmations, account updates, and service notices.
— To send you product updates, feature announcements, and other communications about AdmitRaven where permitted by applicable law. You may opt out of non-essential communications at any time by contacting us at admin@admitraven.com.
— To facilitate AdmitRaven Sessions, including sharing your username and request details with the Scholar you are messaging.
— To monitor and improve the quality of Scholar responses and platform content.
— To detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Service and Community Guidelines.
— To comply with applicable legal obligations, including responding to lawful requests from government authorities.
— To enforce our Terms of Service, Community Guidelines, and other applicable policies.
— To analyze aggregated, anonymized usage data to understand how users interact with the Website and App and to improve our products and services. This analysis does not identify you individually.
AdmitRaven does not use your information to serve third-party advertising, build advertising profiles, or sell your data to any third party. Your application materials, lesson responses, and essay content are used solely to provide the service to you and are not used to train artificial intelligence or machine learning models without your separate explicit consent.
5. How We Share Your Information
AdmitRaven does not sell your personal information to third parties. We do not share your personal information with third parties for their own marketing or promotional purposes. We share your information only as described below.
Service Providers: We share information with a limited number of third-party service providers who perform services on our behalf and who are contractually required to protect your information and use it only for the purposes for which it was disclosed. Our current service providers include:
— Supabase, which hosts and manages our database infrastructure. Supabase processes your data on our behalf as a data processor.
— Stripe, which processes payments on our behalf. When you make a purchase, relevant billing information is shared with Stripe to complete the transaction. Stripe is an independent data controller with respect to identity verification and payment information, and its use of that data is governed by Stripe's own Privacy Policy.
— Apple and Google, which distribute the mobile App through their respective app stores. These companies may collect certain information in connection with your use of their platforms in accordance with their own privacy policies.
— PostHog, which provides product analytics services. PostHog collects behavioral and usage data on our behalf to help us understand how users interact with the Website and App and to improve our products and services.
Scholars and Students: When you submit a AdmitRaven Session request, we share your username and the details of your request with the Scholar you are messaging. Scholars do not receive your payment information. If you are a Scholar, certain information about your account activity, including your fulfillment rate and response metrics, may be displayed on your public profile.
Universities and Academic Institutions: If AdmitRaven has reason to believe that Scholar content has been plagiarized or misused by a Student, we reserve the right to share relevant content with the applicable university or academic institution to assist in preventing academic dishonesty.
NCAA Compliance: If you purchase a AdmitRaven Session from a Scholar who is an athlete affiliated with an NCAA member institution, we may share information about your purchase, including your name, the date and price of the request, and the date it was fulfilled, with the applicable NCAA member institution or its compliance partners for the purpose of verifying NCAA eligibility compliance.
Legal Requirements: We may disclose your personal information where required by applicable law, regulation, court order, or other legal process, including to law enforcement or government authorities in connection with an investigation of fraud, intellectual property infringement, or other potentially illegal activity. We will disclose personal information in response to legal requests from outside the United States where we have a good faith belief that the response is required by law and is consistent with internationally recognized standards.
Protecting Rights and Safety: We may disclose your personal information where we believe disclosure is necessary to protect the rights, property, or safety of AdmitRaven, our users, or others.
Business Transfers: In the event of a merger, acquisition, sale of assets, reorganization, or similar transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information to the extent required by applicable law.
With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so, such as when you opt in to having your success story or application materials featured in AdmitRaven's promotional content.
Scholarships and Promotional Awards
AdmitRaven may from time to time offer scholarship awards, merit-based financial awards, or promotional giveaways to eligible users (collectively, "AdmitRaven Awards"). If you participate in or are selected for a AdmitRaven Award, we may collect and use additional information in connection with administering the award, including your full legal name, mailing address, date of birth, and enrollment verification. Depending on the nature of the award, we may also be required to share certain information with tax authorities or to publish winner information as required by applicable law. The specific terms, eligibility requirements, and data practices for each AdmitRaven Award will be described in the official rules accompanying that award. Participating in a AdmitRaven Award is entirely voluntary and your eligibility for any award is not affected by your choices regarding your personal information under this Privacy Policy.
6. Children's Privacy
The Website and App are intended for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13. During the account creation process, we ask users to confirm their age, and we will not create an account for any user who indicates they are under 13.
If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate consent, we will take prompt steps to delete that information from our systems. If you are a parent or legal guardian and believe that your child under the age of 13 has created a AdmitRaven account or provided us with personal information, please contact us at admin@admitraven.com and we will investigate and respond promptly.
Users between the ages of 13 and 18 may use the Website and App with the awareness and general consent of their parent or legal guardian. We encourage parents and guardians to monitor their children's use of the Website and App and to contact us with any concerns.
AdmitRaven is working toward full compliance with applicable children's privacy regulations, including COPPA, and will update this policy as additional protections are implemented.
7. Your Choices and Controls
Account Information: You may access, review, and update your account information at any time through your account settings on the Website and App. If you need assistance accessing or correcting your account information, please contact us at admin@admitraven.com.
Email Communications: AdmitRaven may send you transactional emails related to your account, including purchase confirmations, password resets, subscription updates, and service notices. These communications are necessary to operate your account and cannot be opted out of while your account is active.
We may also send you product updates, feature announcements, and other non-essential communications about AdmitRaven. You may opt out of these communications at any time by clicking the unsubscribe link in any such email or by contacting us at admin@admitraven.com. Opting out of non-essential communications will not affect transactional emails.
Lesson and Application Content: You may delete individual lesson responses, essays, and other application content you have submitted through the Website and App at any time through your account settings. Deletion of individual content items does not delete your account.
College Wishlist: You may add, remove, or modify your college wishlist at any time through your account settings. Changes to your wishlist will affect which lessons and features are presented to you.
Account Deletion: You may request deletion of your AdmitRaven account at any time by emailing admin@admitraven.com. Please refer to the Data Retention and Deletion section of our Terms of Service for details on the deletion process and timeline.
Cookies: You may manage cookie preferences through your web browser settings. Disabling cookies may affect the functionality of the Website. The mobile App does not use browser cookies.
State Privacy Rights: If you are a resident of California, Florida, Virginia, or certain other US jurisdictions, you may have additional rights regarding your personal information. Please see Section 10 for more information.
8. Accessing Your Information and Retention
Accessing Your Information: You may access and review the personal information AdmitRaven holds about you by logging into your account or by contacting us at admin@admitraven.com. We will respond to access requests within a reasonable timeframe and in accordance with applicable law.
Correction: If you believe any personal information we hold about you is inaccurate or incomplete, you may update it through your account settings or contact us at admin@admitraven.com to request a correction.
Retention: We retain your personal information for as long as your account is active or as needed to provide you with the service. If you request deletion of your account, we will delete your personal information within 30 days of receiving a valid deletion request, subject to the following exceptions:
— We may retain certain information where required by applicable law, regulation, or court order.
— We may retain information necessary to resolve disputes, enforce our agreements, or protect our legal rights.
— We may retain anonymized or aggregated data derived from your information that does not identify you individually.
— Transaction records and billing information may be retained for the period required by applicable tax and financial regulations.
Any information retained beyond the 30-day deletion period will be held only for the specific purpose justifying its retention and will not be used for any other purpose.
Note that if you choose not to provide certain personal information, we may not be able to provide you with all features and services available through the Website and App.
9. Data Security
AdmitRaven takes the security of your personal information seriously and implements commercially reasonable technical and organizational measures to protect it against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission, secure database infrastructure through Supabase, and access controls limiting who within AdmitRaven can access user data.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You use the Website and App and transmit information to us at your own risk.
In the event of a data breach that affects your personal information, AdmitRaven will notify affected users and relevant authorities as required by applicable law, including the Florida Digital Bill of Rights and any other applicable state or federal breach notification requirements.
If you have any questions or concerns about the security of your personal information, or if you believe your account has been compromised, please contact us immediately at admin@admitraven.com.
10. Your State Privacy Rights
Depending on the state in which you reside, you may have certain rights regarding your personal information under applicable state privacy laws, including the California Consumer Privacy Act (CCPA), the Florida Digital Bill of Rights (FLDPA), and similar laws in Virginia, Colorado, Connecticut, and other states.
These rights may include:
— The right to know what personal information AdmitRaven collects about you and how it is used and shared.
— The right to access a copy of the personal information AdmitRaven holds about you.
— The right to correct inaccurate personal information.
— The right to request deletion of your personal information, subject to certain exceptions.
— The right to opt out of the sale or sharing of your personal information. AdmitRaven does not sell your personal information or share it for cross-context behavioral advertising purposes.
— The right to non-discrimination for exercising your privacy rights. AdmitRaven will not deny you service, charge you different prices, or provide a different level of service because you exercised any of your privacy rights.
To exercise any of these rights, please contact us at admin@admitraven.com with your full name, the email address associated with your account, and a description of your request. We will respond within the timeframe required by applicable law, typically within 45 days. We may need to verify your identity before processing your request.
If you are a California resident, you may also designate an authorized agent to make a request on your behalf. We may require verification that the agent is authorized to act on your behalf before processing the request.
If you have concerns about how AdmitRaven handles your personal information that are not resolved by contacting us directly, you may have the right to lodge a complaint with your state's attorney general or applicable data protection authority.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or AdmitRaven's data practices, please contact us at:
The Scholarly Company admin@admitraven.com admitraven.com
We will make every effort to respond to your inquiry promptly and to resolve any concerns you may have about your personal information.